Privacy Policy – Clarke Roofing VIC

Website: https://clarkeroofingvic.com.au/Clarke Roofing VIC (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent manner, consistent with the Privacy Act 1988 

1. What Is Personal Information?

“Personal Information” means information or an opinion that identifies an individual. It may include your:

• name;
• address;
• email address;
• phone number;
• any other information you provide when contacting us or requesting services.

2. How We Collect Personal Information

We may collect Personal Information:

• when you contact us via email, telephone, social media, or our online enquiry forms;
• when you request a quote, inspection, or services;
• through cookies and analytics when you visit our website;
• from third parties such as referral partners or publicly available sources.

Where possible, we collect personal information directly from you.

3. Why We Collect Personal Information

We collect and hold Personal Information for purposes including but not limited to:

• providing roofing, roof plumbing, guttering, repairs, installations and other services;
• communicating with you (including responding to enquiries and requests);
• sending updates and marketing communications (only if you have opted in);
• maintaining business and client records;
• complying with legal or regulatory requirements.

We will only use personal information for the primary purpose it was collected or for a related purpose that you would reasonably expect.

4. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience and collect analytics data. You may choose to disable cookies through your browser settings, though this may affect some website features.

5. Storage and Security

We store Personal Information in secure systems and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards.

If Personal Information is no longer needed for its intended purpose, we will destroy it or de-identify it unless required to retain it for legal or business purposes (e.g., claims, statutory retention periods).

6. Access and Correction

You may request access to the Personal Information we hold about you, and you may ask us to correct information that is inaccurate, out-of-date or incomplete.

To protect your privacy, we may require you to verify your identity before providing access or making corrections. Upon request, we will provide details of any administrative fees associated with providing copies of information.

7. Opt-Out from Marketing

If you receive promotional communications from us (e.g., email newsletters), you may opt out at any time by:

• using the “unsubscribe” feature in the email, or
• contacting us directly and asking to be removed from marketing lists.

8. Overseas Disclosure

You agree that your Personal Information may be disclosed to third parties outside Australia only if you have expressly consented or where required by law. If and when this occurs, we will take reasonable steps to ensure such parties comply with privacy standards.

9. Complaints

If you believe your privacy rights have been breached, you may lodge a complaint with us by contacting us in writing.

We will respond to privacy complaints in accordance with the APPs. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website with an updated “Effective Date”.

11. Contact Us

To access, update or correct your Personal Information or to make a privacy complaint or enquiry, contact us:

Email: [email protected]
Phone: 0419 601 782